About the Smart Chargers category

Get help with connecting your smart charger to Charge HQ here.

Hi, I have gone through the process of connecting my Fronius inverter to Charge HQ - no problem. I have then gone through the steps to connect my MG ChargeHub to Charge HQ. The app now shows “Waiting for smart charger to connect” and this has not changed. Connection state shows “Never Connected” and copying ws://ocpp.chargehq.net/ocpp16/ to a webpage brings up a “site cannot be reached” message.

Can you please advise how to proceed from here?

Thank you.
Ian Aspland

Hello, I have been using Charge HQ for several years and since today I have been unable to connect to my Fronius. I disconnected from Charge HQ and started again with a new connection to my Fronius by repeating the connection process. This gives me an error message each time, which I have attached a photo. What should I do?