No home or grid load detected

Hi.
Charge HQ is not detecting the usage by the home or the power coming to/from the grid.
I have a system with two inverters - a Goodwe GW5000-DNS-30 and a Goodwe GW8.6K-EHB-AU-G11.
The app says “Your solar equipment does not include an energy meter”.

Can you advise how to fix this?