Status stuck on "Starting" when ChargeHQ begins charge on solar - Wallbox Pulsar Plus

Smart Chargers
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Update:
The problem appears to have been the firmware and/or hardware of the Wallbox Pulsar Plus.
The working model is a PUP2 shipped with firmware v6.7.21 assembled in 10/2025. The non-working charger is a PUP1 shipped with 6.8.5 assembled 08/2025. Odd that the newer version has the older firmware.

Related, the Bluetooth problem turned out to be a problem with the factory restore I attempted using the internal buttons. It turns out that almost all the instructions on the web are incorrect. They tell you to press and hold SW201 (CM RESET) and SW202 (RESTORE), release SW202 after 3 seconds, and release SW201 10 seconds later. That is the wrong order. Releasing RESET and then RESTORE with the same timing worked for me.

Original:
When charge on solar begins, the ChargeHQ app shows “Starting” and stays that way with the wheel spinning continuously. When this is happening, the vehicle is actively charging, but none of the statistics update correctly - for example, the power shown as sent to the grid doesn’t reduce or home increase when the charger starts even though I can see those have changed in the Tesla app.

I am using a Wallbox Pulsar Plus. Everything had been working correctly until yesterday when I swapped out my EVSE (one Wallbox Pulsar Plus for another after the Bluetooth stopped working in the first one).

I read the forums and did everything I can think of from restoring my Wallbox to factory settings, cycling OCPP, disconnecting my EVSE and Telsa from the ChargeHQ app and reconnecting them, even creating a new ChargeHQ account and relinking with a new EVSEID.

The following pictures shows my Powerwall still charging even though the Tesla app show power redirected to my home. As soon as I unplug the EVSE from my car, both apps are back in sync.

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Thanks for sharing the info @18rabbit . I’m glad you got it working.

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I wouldn’t go so far is to say I got it working. I had to use a different version of the Wallbox (PUP2). Does Charge HQ not work with Wallbox Pulsar Plus PUP1 or is it firmware 6.8.x that is the problem? I assume it is hanging up because Charge HQ isn’t receiving/processing the Start confirmation message from the Wallbox. Any way to make this work with PUP1?

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@18rabbit we have both PUP1 and PUP2 units connected to Charge HQ, including many PUP1 with 6.8.x firmware.

There is a known issue where Wallbox chargers stop responding to commands via OCPP. AFAIK this impacts all models and all firmwares from the last year or so. It is usually resolved by a reboot.

The problem you describe, where data stops flowing, is not known to us as a systematic issue. Perhaps it was unique to your particular unit and firmware install?

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I guess we’ll never know since I returned the PUP1. I rebooted it multiple times. I updated the firmware. I restored it to the original firmware. I connected it to two different vehicles. I even signed up for a different Charge HQ account.

Charge HQ was able to set the initial current and have the WallBox start charging my EV, but then the Charge HQ app would just hang in the ‘Starting’ state even though the vehicle was actively charging. At that point, Charge HQ couldn’t ratchet the current up or down as solar output changed and couldn’t even update the solar production, home use, or any other data from the Powerwall. The only thing the Charge HQ app would allow me to do was stop charging by clicking Stop…